Locate the model and serial numbers on your safe and write them down. The model number should be affixed to the safe on an engraved metal tag, and the serial number will be found either on a similar tag or on the box containing your safe.
Write down the key number for your safe. This number is found on both your safe key and the emergency override key.
Contact Honeywell customer support at 1-800-223-8566. The office is open from 7:30 am to 4:30 pm Pacific Standard time, Monday through Friday.
Explain your situation to the representative and provide them with the safe identification information you wrote down in previous steps. The phone support rep should be able to walk you through acquiring a new combination for your safe.