How to Select a Chimney Sweep

Ask neighbors and acquaintances for chimney sweep recommendations. Unlike many other home professionals, chimney sweeps are used regularly, so the people you know may have a specific company they go back to each time.

Contact several different chimney sweeps to get a sense of each company's professionalism. Even a phone conversation can give some insight into how a company treats its customers.

Compare the length of time each chimney sweep has been in business. Since this industry relies on repeat customers, a chimney sweep that provides poor customer service likely won't last long.

Ask about certifications. The Chimney Safety Institute of America and the National Chimney Sweep Guild both certify chimney sweeps and offer search options on their websites (see Resources).

Request verification of the chimney sweep companies' liability insurance. Also look for worker's comp insurance so you aren't held responsible should an employee be hurt on your property.

Check with the Better Business Bureau to make sure no complaints were brought against a chimney sweep you're considering. If there are complaints, review the details to determine if the issue was a major one.

Request references from the companies. Call several to see how satisfied they are with the company's services. Ask if they still use the company. If not, ask why they stopped.

Discuss the availability of appointments. Make sure a certified and experienced chimney sweep will be there for every appointment. This is particularly important with larger companies that have many employees.

Compare the hourly rates for each chimney sweep. An extremely low rate might indicate poor workmanship or a poorly qualified chimney sweep.

Use the gathered information to select a chimney sweep. Note the quality of workmanship, cleanliness, timeliness and personality of the chimney sweep when deciding whether to continue using the company in the future.