Check the door opening to ensure there is nothing blocking its path. Obstructions cause the door cables to come off, creating more problems when you bypass the infrared sensors. Remove any obstructions and attempt to close the door with the garage door opener.
Take a look at the door springs before bypassing the infrared sensors. Broken springs cause the sensor to detect too much weight as an obstruction. If the door has broken springs, contact a garage door dealer to have them replaced.
Go to the control button on the wall once you verify there are no obstructions. Press and hold the button until the door closes fully. Once the bottom of the door meets the floor, release the wall control button.