Clear snow and ice from your roof. Sweep snow to the ground with a push-broom or roof rake. Move the broom or rake with gentle strokes to avoid damaging your roof.
Create channels in the ice dam on your roof if sweeping cannot dislodge it. Spray warm water onto the dam with a hose. If your house has windows that look down onto the roof, pour the warm water safely from the window above. Continue applying water until thin channels appear: The free space will allow water to trickle off the roof, not into your house.
Inspect the attic for large holes created by ice removal and patch them. Insulate the ceiling of your attic to prevent heat conduction from melting snow on the roof in the future.
Contact a professional roof cleaner if you have a high roof that you cannot access safely or easily. Avoid clearing ice yourself if large icicles or ice dams loom above you.