Kohler Replacement Tub Drain Does Not Fit

Replacement Part Problems

• You must remove the bathtub to access the plumbing beneath when installing a new drain pipe. No one wants to go through the trouble of removing the existing drain pipe only to discover that the replacement parts will not fit. Should this occur, it's likely that you ordered the wrong part for your tub.

  To prevent this scenario, remove the tub housing and check the model number on your Kohler drain pipe. Enter the part number on the Kohler Service Parts website to ensure that you receive a replacement drain pipe that fits properly into both the tub drain opening and the waste-shoe pipe.

Kohler Parts Warranty

• All Kohler plumbing products come with a one-year limited warranty. The one-year period begins on the date of installation. If replacing the tub drain is necessary within one year of its installation, Kohler is responsible for providing the correct part and performing the service. If Kohler sends the wrong replacement part or the replacement part simply will not fit, Kohler bears the cost of reordering and installing the correct tub drain for your bathroom's plumbing system.

Return Policies

• It's imperative that you take care to ensure that you order the correct part the first time. If the part does not fit, you can return it to Kohler for a replacement, but you then must wait for a new part to arrive. During the waiting period you are left to contend with a nonfunctioning bathtub. In addition, not all Kohler parts are eligible for return. The return information for each specific replacement part is located on your Kohler packing slip. If you no longer have the packing slip or you did not receive one, contact Kohler's customer service department with any questions you may have.

  If you purchased an aftermarket replacement drain for your tub or purchased a Kohler replacement drain from a home improvement store, the merchant's return policy applies. Third-party return policies vary by merchant.

Considerations

• Just because your existing tub drain was manufactured by Kohler, that does not mean that your replacement tub drain must also be a Kohler product. Aftermarket replacement parts are available for most bathroom plumbing fixtures. These parts are often cheaper than name-brand parts -- helping you save money on the repair. Using the Kohler part number located on your faulty drain pipe, your local hardware store or home improvement center can help you look up replacement tub drains that will fit your plumbing system properly.