How to Troubleshoot a Polaroid IDF-1020

Press the "Power" button on the side of the picture frame if you are unable to turn on the unit with the remote control. If it turns on, you will need to replace the battery in the remote control. Slide the lid on the the battery compartment on the bottom of the remote to open it. Remove the old battery and insert a new one. Close the compartment and the remote will be operational.

Check the connection from the power cable to the back of the unit to ensure it is plugged in all the way if you are unable to turn on the power with the remote or the "Power" button on the side. Make sure there is no damage to the power cable and that the end of the cable is connected to a working AC outlet.

Make sure the SD memory card is inserted properly into the correct card slot if the screen reads "No Card" once you turn on the picture frame. There are two card slots labeled with the types of card that each uses. Make sure you are using the proper slot and that the card is inserted face up with the receptors facing inward.

Turn off the frame and remove the memory card from the slot if you are not seeing files that you believe are on the card. Reinsert the card into your computer to view the files and ensure they are on the card and not corrupt. If the files are not .jpg, .gif or .mp3 files, they will not work in the picture frame.