How to Troubleshoot a GE Profile Washing Machine That Is Loud When in the Wash Cycle

Measure how far the cabinet or bottom of the washer moves on the floor in the wash cycle. GE designed the Profile to move 1/4 inch across the floor to reduce the rotational forces exerted by the washer's tumbler (basket) operation. Loud, scraping noises on the floor and the movement that result are normal. However, a drastic movement, such as 4 inches, might require additional troubleshooting. You can adjust vibration control from the default setting to a setting that better matches your flooring. Access the "Floor Type Setup" in the "Settings" menu.

Place a level on top of the GE Profile washer. An unsteady machine will make loud noises not only in the wash cycle, but also in the rinse and spin cycles. You don't have to run the wash cycle for this step. If the level shows unevenness, adjust the lock nuts at the bottom of the machine to correct the issue.

Press the "Start/Pause" button once, on most GE Profile washers, to halt the wash cycle. Open the door, and inspect the load for a ball or tight jumble of clothes. Pull the bunch apart, close the door, and press "Start/Pause" again to resume the wash cycle. The washer will make loud noises if it has an unbalanced load.

Look at the lighted indicators on the Profile washer's control panel to see if "HydroWash" is a feature included in your model. If you are using HydroWash, GE programmed the washer basket to make drastic changes in spinning direction to more effectively clean the clothes. This change in speed and direction can create loud noises in the wash cycle.

Run the washer through five full cycles to get through the "break-in" period, if your appliance is new. Also, the Profile washer might still have its shipping rod in place, which creates a wide range of loud and unusual sounds. The shipping rod needs to be removed, according to the unpacking and user's manual instructions.