My Ice Maker Is Clicking & Not Dropping Ice

Normal Noises

• It’s normal for your ice maker to make clicking, cracking or snapping noises during the course of ice production and dispensation. Ice falling from the mold into the bin can make these sounds. It can also occur as the auger turns when you press the button or lever to dispense the ice. If your ice maker is clicking while not dropping ice, the clicking isn’t necessarily associated with the malfunction.

Incoming Water Problems

• Check that your ice maker is making ice. It takes at least 24 hours after installation and setup for an ice maker to make ice. If there isn’t ice in the bin, it’s usually a problem with water getting to the unit. Check that the water line is connected and free from obstructions, such as kinks or knots. Then check that the water valve is connected and the valve is open, allowing water to flow.

Auger Problems

• If there’s ice in the bin, your ice dispenser may have a malfunctioning auger, the metal spring that turns inside the ice bin to move ice to the dispenser chute. Sometimes, the ice can form around the auger, preventing it from turning. If that’s the case, empty the bin and clean it out, including the ice obstructing the auger. It should work fine once you’ve replaced the bin. Otherwise, the auger not turning indicates a problem with the ice maker assembly, which requires it to be serviced.

Ice Jams

• If there’s ice in the bin and the auger’s turning but no ice is coming down the chute, you have an ice jam. This is also a common problem with a simple solution. Use a plastic utensil to clear the chute of the jam by sticking it up the chute and wiggling it around. Do not use anything sharp or metallic because that can damage the unit.