Move your KitchenAid refrigerator away from the wall. Unplug the power cord from the wall outlet.
Turn the water supply valve to the off position. Open the freezer door and remove all perishable items.
Pull out and remove the freezer bin from the freezer if there is a bin on the shelf of the tracks you want to remove.
Lift up the shelf in the freezer by grasping the bottom of the shelf.
Pull the shelf completely off the tracks and out of the freezer. Remove the screws in the sides of the tracks using a screwdriver.
Pull each track out of the freezer after removing the screws. Examine the tracks for any damage to determine if the part needs to be replaced.