A Latch Part Is Broken on My GE Ice Maker

Which Latch?

• If an owner says “A latch part is broken on my GE ice maker,” it can be difficult to figure out what part he’s talking about. Some ice makers have a rake that moves the ice from the bin into the chute to your container. You might call that a latch. You might also be referring to the lever that some units use to dispense the ice when you press your glass or container with it.

Before You Assume

• Before you assume that your latch is broken, ask yourself how long ago the ice bin was emptied. It takes 24 hours for the ice bin to make ice after being emptied, which may be why your latch isn’t working. You should also open the bin and check the cubes. Old ice can freeze together and make it difficult for the cubes to dispense, also making the latch look broken.

Repairs

• If it really is your latch causing the problem, you need to replace it. Depending on your model, you can buy the specific part separately and use your service guide to help you install it. However, many models don’t have either the lever or the rake as a separate part. You’ll either have to replace the entire ice maker assembly inside the unit or the entire ice maker dispenser in the door.

Contacting GE

• If you need to replace either assembly, GE (1-800-626-2005) can help you locate the part for your specific model. It can also sell you the service guide to your model if you need guidance on the replacement. Remember that if your GE refrigerator has a warranty on it, you must have a GE authorized repair technician to make repairs to avoid voiding the warranty. GE customer service can explain your warranty and help you find a technician in your area.