The Top Half of My Maytag Freezer Is Not Working

Thaw the Freezer

• Freezers sometimes malfunction due to an excessive buildup of frost internally or on the coils. The frost prohibits proper airflow, and it can damage the internal components. Empty the entire freezer of any food, then unplug it. Place several towels at the base of the appliance to soak up excess moisture as the freezer thaws. Wait several hours for all of the ice to melt, then plug the freezer back in. It may start working normally again. If there is an underlying problem with the freezer, however, it will eventually ice up again and will continue to do so until the other problem is fixed.

Check the Thermostat and the Coils

• The thermostat controls the freezer temperature. Some Maytag models have individual thermostats for the fridge and freezer, while others have one thermostat for everything. If the thermostat is set too high, the freezer can ice up and then stop working altogether. Once the freezer has thawed, turn the thermostat down to see if it is appropriately controlling the freezer temperature. If the freezer isn't working regardless of the thermostat setting, the thermostat likely needs replacing. Wipe down the coils in the back of the freezer while the freezer is unplugged. Eliminating dust buildup helps the coils cool more efficiently and often gets the freezer working again.

Listen for Strange Noises

• Freezers run quietly when they are functioning properly. However, if your freezer is completely silent and not working, the compressor is probably to blame. You should hear occasional clicking of the compressor turning on and off. A loud whirring sound indicates the condenser may be defective or overly dirty; cleaning it can help solve the issue. Open the freezer and hold in the door switch that controls the freezer light. If the noise is louder with the door open, the evaporator fan likely needs replacement.

Check the Door Seal

• The freezer relies on a tight rubber seal around the door to hold it closed and to prevent cold air from escaping or warm air from entering. Inspect the door seal for any signs of wear, holes or pitting that allows air to escape. If you see any, the seal needs replacement. If the freezer is overstocked, the door may not close correctly and a proper seal cannot be achieved. In that case, emptying or rearranging the freezer contents should solve the issue and allow the freezer to cool again.