Frostless refrigerators avoid frost build-up on the inside of the freezer by defrosting themselves. This is not a complete defrost, but rather a slight thawing every so often that is controlled by a timer. Not only does this ensure that ice doesn't build on the walls of your freezer, but also it prevents the evaporator coils from becoming frozen, which can sometimes interfere with the cooling process. If your frostless refrigerator freezer is blowing cool air, but is not freezing the food, it could be a problem with the automatic defroster.
The only simple fix to this problem to turn down your thermostat if it is set too high. Check the temperature setting and turn it down if it is not set high enough to freeze food. If it is set correctly, there may be an issue with the thermostat, although this is rarely the case, according to the Repair Clinic website.
That cool air you feel blowing from the freezer might be enough to freeze the food, if only the gasket were sealed properly. It's possible that your freezer isn't working because you have a leaky door. To test for this, close the freezer door on a piece of paper. If you can easily slide the paper out of the door while it is still closed, it is not sealing tightly enough and will need to be repaired by a professional.
The condenser unit houses the motor and pump, which is a football-shaped unit located on the lower rear of the refrigerator. If this is broken, you might hear a clicking noise, or you might not hear anything at all. What you should hear is the low, steady hum of a correctly operating refrigerator. If this unit is broken, it will need to be replaced. The unit also consists of a fan and coils which are usually found under the refrigerator or near the football-shaped housing. If the fan and coils get too dirty -- covered with lint and grime -- they may prevent the refrigerator and freezer from working properly. Use a vacuum with a hose attachment to clean them off, and see if that helps before calling a professional.