Troubleshooting a Kenmore Microwave

Power Issues

• If your microwave oven won't come on, ensure that the power cord is plugged into an outlet and that the power is on. Replace any blown fuses, and reset a tripped circuit breaker. If the microwave won't run, see that the door is completely closed and that nothing is stuck in it. Ensure that your door is not broken. Replace if necessary. See that you have not started the timer as opposed to the cooking function. Press "Start/Enter" to start your microwave.

Clock

• Your display will flash if your power goes out. You must reset the clock. If you do not hear a tone at the end of cooking, ensure that you have enabled the audible tone. Also check that you are using the right command. If your power goes out while your food is cooking, you must reset both the cooking time and clock.

Cooking

• If you see sparks while you are cooking, remove any metal objects or plates with silver or gold trim. If your food is taking too long to cook, ensure that you have selected the correct power level for the food item. Remove any other appliance from the 20-amp circuit line. Additional appliances on the same amp will draw too much power away from the microwave. Also ensure that you have selected the correct food item in the preprogrammed menu. Each microwave has its own error codes. Always read your manual to determine what the error code means. Examples of error codes include "E-11", "E-12" and "E-13." This means that you have a defective sensor, and you must get your microwave serviced. The "SE" error code indicates an issue with your control panel.

Additional Problems

• You may hear gear noises, especially a humming noise; the fan will automatically come on while your food is cooking. If your turntable plate makes noise, first clean it, and then see that it is positioned correctly over the roller ring. If your nearby appliances are experiencing electrical interference, move your microwave farther away to correct this problem.