Call the Bergamo manufacturer's toll-free number: 1-800-295-1980.
Describe the malfunctioning or broken part that you need replaced, and order the part you require.
If the manufacturer is not able to help you, your glider may be exclusive to Babies R Us. If this is the case, call Babies R Us at: 1-888-BABY-R-US, give the model number of your glider, explain that the manufacturer is unable to provide you with a replacement part and you will be referred to a member of the Quality Assurance Team. That person will work to resolve your parts issue.